Billing Policy

Invoicing Terms and Conditions

Welcome to RoseFord! These billing terms describe how RoseFord ("we," "us," "our") processes orders and payments in the United Kingdom. By placing an order with us, you agree to the following terms.

Payment methods

Accepted payment methods:

• Credit cards: Visa, Mastercard, American Express, Diners Club, Discover, Maestro
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Billing information

Accuracy: You agree to provide accurate, complete, and up-to-date purchase and account information for all transactions conducted on our site. Update your email address and payment details in a timely manner to ensure that we can successfully complete your transactions and communicate with you if necessary.

Order Confirmation and Invoicing

Order Confirmation: After placing your order, you will receive a confirmation email with an overview of the purchased items, the shipping method, and the billing details. This email serves as your proof of receipt.

Invoice: An invoice is included with your shipment, in which all costs are specified, including any shipping costs and applied discounts.

Payment processing

Consent: By submitting your payment information, you authorize us to charge the specified amount to your chosen payment method. All transactions are subject to authorization and fraud prevention measures.

Failed transactions: In the event of a failed or declined transaction, we will notify you via email. You must provide an alternative payment method to complete your order.

Disputes and Refunds

Dispute Resolution: If you experience problems with your order, please contact our customer service at support@roseford.store . We are committed to resolving any concerns quickly to guarantee your satisfaction.

Chargebacks: Unauthorized chargebacks are thoroughly investigated. If a chargeback proves to be unfounded, you are responsible for repaying the chargeback amount, along with any associated costs.

Trade name: RoseFord
Operator: ALDERSTEEL LTD
Company number: 17243968
Business address: Grindal St, London SE1 7RJ, UK
Phone: +44 20 3345 6789
Email: support@roseford.store