Shipping policy

Shipping & Delivery

Processing time

1 to 3 working days for preparing and shipping orders (Monday to Friday). Please note that processing does not take place on weekends or public holidays.

Orders placed after 17:00 (GMT – London ) or during the weekend will be processed the following Monday.

Delivery time

Once your order has been shipped, the delivery time is 5 to 12 working days. Deliveries take place from Monday to Friday.

Orders are shipped directly to the address you provided during the purchase process. You will receive a track & trace number as soon as your order has been shipped.

Important Information

Delivery may be delayed due to unforeseen circumstances such as transport issues, customs delays, or incorrect address information. In case of problems, our team is ready to support you and provide updates.

Shipping Costs and Zones

  • Shipping costs: We offer free shipping for orders to the United Kingdom. No extra costs are charged for deliveries within the UK.
  • Shipping zones: Currently, we only ship to the United Kingdom.

Change or Cancel Order

You can modify or cancel your order within 2 hours of placing it by contacting us at support@roseford.store. Once your order has been shipped, no further changes can be made.

Order Confirmation and Tracking

For every order you receive:

  • An email confirming your purchase.
  • An email with a track & trace number as soon as your order has been shipped.

You can check the status of your order at any time using the provided track & trace number.

Average Delivery Times

  • Order Cut-off time: 17:00 GMT
  • Processing time: 1-3 working days (Monday to Friday)
  • Delivery time: 5-12 working days (Monday to Friday)

Our Delivery Partners

We use trusted delivery partners serving the United Kingdom. The carrier used may vary according to the delivery address and service availability.

Postage costs

All our products are delivered free of charge. There is no minimum order quantity required.

Trade name: RoseFord
Operator: ALDERSTEEL LTD
Company number: 17243968
Business address: Grindal St, London SE1 7RJ, UK
Phone: +44 20 3345 6789
Email: support@roseford.store