Help and information

Frequently asked questions

Answers to common questions about ordering, delivery and returns.

Orders

Can I change or cancel my order?+

Contact us as soon as possible. We cannot guarantee changes once an order has been placed, but we will help where we can.

I have not received an order confirmation. What should I do?+

Check your junk or spam folder first. If it is not there, contact us using the email address entered at checkout.

How long does delivery take?+

Delivery times and available services are shown at checkout before you pay.

Can I track my order?+

Yes. We will email you tracking information once your order has been dispatched.

What should I do if my order has not arrived?+

Check the tracking link in your dispatch email. If there has been no update or the expected delivery date has passed, contact us.

What is your returns policy?+

Eligible items can be returned within the period stated in our returns policy. Items must be unworn, unused and in their original condition.

How do I return an item?+

Follow the instructions on our returns policy page. Keep your proof of postage until your return has been processed.

When will I receive my refund?+

We will email you after your return has been checked. Your bank may take a few working days to show the refund in your account.

How do I choose the right size?+

Use the size information on the product page. If you need more help, contact us before ordering.

Will the colour look exactly the same as it does online?+

We try to show colours accurately, but they may look slightly different depending on your screen settings and lighting.

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